Remote Assist
Remote technical support and troubleshooting
Remote Assist enables IT teams to securely connect to user devices to resolve issues. It provides full remote access while maintaining auditability and control. Encrypted connections and user consent guarantee security and privacy.
Enterprise-grade protection compliant with regulatory requirements and security standards
Fast deployment with minimal resource overhead
Dedicated support from a certified partner
Easy integration with your existing infrastructure
Key features
- Secure remote session takeover with end-to-end encryption
- Bidirectional file transfer during support sessions
- Full support for macOS, Windows, and Linux from a single tool
- Session recording for training and audit purposes
- User consent required before connection to protect privacy
Business benefits
- Faster issue resolution without an on-site visit
- Effective support for remote employees worldwide
- Reduced IT travel costs and user downtime
- Full documentation of support sessions for compliance
- Higher user satisfaction thanks to faster assistance
Why JumpCloud?
A cloud platform for identity and device management, enabling centralized management of users, groups, and access to resources. JumpCloud offers a unified identity directory, SSO, MFA, and management of Mac, Windows, and Linux devices from a single console.
Need Remote Assist in your organization?
As a certified JumpCloud partner, we'll help you deploy and configure the solution.